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Shipping Policy

Please be sure to check times for either IN STOCK or ORDER ONLY purchases, the shipping times are different.

In Stock Products - Shipping Info

Delivery Times for In Stock Items.

Weekday, Aramex Courier NZ Wide.

Aramex Courier - Helenskinz NZ

New Zealand 
  • North Island: 1-2 days
  • South Island: 2-3 days
  • All Rural: 2-3 days

 

Australia
  • Australia Wide: 5-7 working days

* Tracking information for all destinations will be automatically sent to your email address shortly after Aramex Couriers pick up your package from our West Auckland Base.


Order Only Products - Shipping Info 

VAPORIZER ORDERS

Buying a Vaporizer? Please Read.

All "Order Only" purchases of Vaporizers are shipped direct to your door from USA via USPS with the odd exception when we ship your order from our Australian suppliers. We will provide Tracking so you can track and trace your package all the way to your door in New Zealand or Australia. We only charge standard local shipping rates for our Order Only Vaporizers from the US to NZ.


Shipping Times for Order Only Products.

  • All Vaporizer Orders from USA.

  ANZ

New Zealand

  • North Island: 14-16 days
  • South Island: 14-16 days
  • All Rural: 14-18 days

* Our customers often receive their order 10 days after it has been shipped. Obviously things are slightly more unpredictable during the Covid-19 Pandemic and shipping can take longer than normal due to the fact that there are much less aircraft flying into NZ. Some take 2 weeks and others take 3 weeks, it varies but we do our best to get all orders here as quickly as possible. On average it takes 2-3 weeks to ship a package to NZ or Australia. We send all tracking information to you as soon as the package ships from USA. You can then track your order using the USPS and NZ Post Tracking that we send you, right to your doorstep.


Australia

  • Australia Wide: 14-16 days from USA.

 

Shipping Prices - Shipping Info

Standard Local Shipping Prices.

  • New Zealand Wide - $10 + GST
  • New Zealand Wide Rural - $15 + GST
  • Australia Wide - $35 + GST

*The above rates also apply to all Order Only Vaporizers shipped from USA.


Heavy Package Shipping Prices.

* Please note: When purchasing multiple items or a heavy item the shipping prices will increase once the total weight reaches 5kg or more. This doesn't happen to often!

Eg: NOVA FX, Magical Butter Machines - Heavy Item Shipping Rates Apply.

SHIPS FROM AUCKLAND, NZ. Heavy Package Shipping applies. This is an additional $5. Please select your desired shipping in the checkout. Nth Island $15 + GST, Nth Island Rural and Waiheke Island $20 + GST. Sth Island $25 + GST, Sth Island Rural $30 + GST. 1 day delivery for Nth Island, 2 days for Sth Island and Waiheke Island and 2-3 days for all rural.

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Processing Time & Delays.

We ship all "In Stock" orders within 1 business day, however we generally ship most orders the same day if ordered before midday. Orders dispatched from USA are normally processed within 3-5 days (in USA) of your purchase being made on our website. Orders coming from USA can be delayed in the post and/or by NZ Customs and obviously the Covid-19 Pandemic. This can slow the whole process down, unfortunately we have no control over this. We ask all customers to please be patient and understand that the Pandemic is forever changing and delays are something we are having to put up with for now, that's if there are any!


Shipping Addresses and Contact Details.

All orders from the US and local delivers must have a Valid Physical Address for the courier to deliver to, we cannot send a courier to a Po Box for example. The address you provide is your responsibility, if a bad address is provided we usually pick up on it when we check it online but ultimately it is the customers responsibility if the package is lost due to providing an invalid address. You can check your address online here, it must be valid, a green tick! Obviously, if we get your address wrong, it's our fault.


Vaporizers from USA.

Once an order has been processed and the US distributor has confirmed the product has been dispatched to New Zealand or Australia we always have a rough idea of the time it takes, "example 14-18 days" under normal conditions, this is an estimated arrival time only, we are at the mercy of the postal system during the shipping period and if a parcel is late there is little we can do about it. We ask that the customer be patient. At times, especially during holiday periods the postal system can become quite slow. When a package has not arrived within the estimated time frame you are welcome to contact us via email for an update on your order. We will be doing our best to track the package and work with the supplier who sent the package. We ask that if this happens and it does from time to time that you understand that it is out of our control while it is in the postal system. We understand it can be very frustrating when a package is late so we go out of way to resolve things as soon as possible. We do our very best to deliver as quickly as possible and we communicate with our customers regularly on the status of their order. Please also read our "Return Policy". Please note: Normally all Vape Orders pass Customs without any extra charges like Duty, GST and other Fee's because they are under the threshold due to their declared value. We have not seen any extra fee's requested for any single vapes coming into NZ. If extra fee's are requested at the NZ or Australian Border it is the responsibility of the customer to pay these fee's, ie: Duty, GST etc. As we say we have not seen any single vapes incur any extra fee's but it is a possibility. We want our customers to understand this prior to ordering an "Order Only" vape from us.


Shipping Methods

  • All In Stock orders are shipped via Aramex Courier in NZ.
  • All Orders from USA ship via USPS.


Shipping to other countries (other than NZ).

We do ship to Australia with Aramex Courier but not to any other countries at this stage. If you purchase a product from Australia there will be $35 NZD added in the checkout to cover your shipping, this is charged per order. In some cases it may be higher if it is a large and/or heavy item. You will pay the "Excluding GST" price as there is no tax for international sales.

Our Location.

Helenskinz Base is located in Whenuapai, West Auckland, New Zealand.