Shipping Policy

NZ Post

Most of our products (99%) are located in our Auckland, NZ warehouse but at times we do offer Order Only products that ship to our customers directly from Australia or USA. In the case that we are selling some Order Only products, here are some details on how it works. Shipping times and prices for all purchases are listed below, Order Only or In Stock NZ.

Please be sure to check times for either IN STOCK or ORDER ONLY purchases, the shipping times are different. Check at the very top of the description area on all product pages, you will see where the product ships from. "Ships from NZ" is obviously from our NZ Stock. "Ships from Australia" means you can buy the product and it will ship directly to your address from our Australian Suppliers.

Ships from NZ, Australia or USA - Helenskinz NZ

Delivery Times for NZ Stocked Items.

 Ships from New Zealand (NZ) Helenskinz
To all New Zealand destinations.

  • North Island: 1-2 days.
  • South Island: 2-3 days.
  • All Rural: 2-3 days.

Tracking information for all destinations will be automatically sent to your email address shortly after our Courier picks up your package from our Auckland HQ. We do not allow Pick-Up's, our stock is not located at our office so we are not set up to do this.


ORDER ONLY, PURCHASES.

Ordering a product? Please Read.

At the very top of every product page you will find info on where the vaporizer ships from and an approximate shipping time. Please note that we ship our "Order Only Products" from USA and Australia. The shipping times from Australia are much better than USA so most of our Order Only products currently ship from Australia. We may add some USA products again and they will be clearly labelled that they ship from USA, or Canada etc. 

All "Order Only" purchases are shipped direct to your door from USA via USPS or Australia via Aus Post. We will provide Tracking so you can track and trace your package all the way to your door in New Zealand. We only charge standard local shipping rates for our Order Only products from the US & Australia to NZ. There are no extra charges for the international shipping.

Shipping Times for Order Only Products.

All Orders from Australia.
Australia Flag   ANZ
To New Zealand.

  • North Island: 8-14 days.
  • South Island: 8-14 days.
  • All Rural: 10-16 days.


All Orders from USA.
USA Flag    ANZ
To New Zealand.

  • North Island: 16-25 days.
  • South Island: 16-25 days.
  • All Rural: 18-27 days.


NZ Shipping Prices.

Standard Local Shipping Prices. (Flat rate)

  • New Zealand Wide - Standard - $10 Incl. GST.
  • New Zealand Wide - Rural - $15 Incl. GST.
  • Waiheke Island - $15 Incl. GST.
  • Stewart Island - $15 Incl. GST.

The above rates also apply to all Order Only products shipped from USA or Australia. We only charge our Local Shipping Flat Rate for our International Imports/Order Only products, we don't charge the full price of the international postage of your products. If you buy an Order Only product you will pay the $10 local shipping flat rate only, even if you also buy parts from our NZ Stock in the same order. We will ship the parts to you Free of Charge so they arrive before your import does from abroad. We absorb the extra shipping costs locally with our local Courier and from Australia Post in the process to keep the price down for our customers.

Heavy and/or Large Package Shipping Prices.

Please note: When purchasing multiple items or a heavy item the shipping prices will increase once the total weight reaches 5kg or more. This doesn't happen to often!

Eg: Decarboxylators, Ardent FLEX, Magical Butter, Rosin Press - Heavy Item Shipping Rates Apply.

Heavy Package Shipping applies. This is only an additional $5. Please select your desired shipping in the checkout. Nth Island $15 Incl. GST, Nth Island Rural and Waiheke Island $20 Incl. GST. Sth Island $25 Incl. GST, Sth Island Rural $30 Incl. GST. 1 day delivery for Nth Island, 2 days for Sth Island and Waiheke Island and 2-3 days for all rural, for all Heavy or Large packages.

Processing Time & Delays.

We ship all "In Stock NZ" orders within 1 business day, however we generally ship most orders the same day if purchased and paid for before midday. Orders dispatched from USA and Australia are normally processed within 1-3 days (at our suppliers) of your purchase being made on our website. Orders coming from USA and Australia can be delayed in the post and/or by NZ Customs. This can slow the whole process down, unfortunately we have no control over this.

Shipping Addresses and Contact Details.

All orders shipping from the US, Australia and local deliveries from Auckland must have a Valid Physical Address for the courier to deliver to. The address you provide is your responsibility, if a bad address is provided we usually pick up on it when we check it online but ultimately it is the customers responsibility if the package is lost due to providing an invalid or incorrect address. You can check your address online here, it must be valid, a green tick! Obviously, if we get your address wrong, it's our fault. We only Copy and Paste your address when making Courier Tickets so we can't possibly make a mistake or a typo! Please provide a full address including your Suburb and Post Code in the correct format please. The sooner we have a valid address the sooner we can launch your order!

Shipping Methods.

  • All In Stock orders are shipped via NZ Post in NZ.
  • All Orders from USA ship via USPS.
  • All Orders from Australia ship via Aus Post.

Shipping to other countries (other than NZ).

We only sell to NZ customers due to limitations on our payment facilities.

Sorry Aussies. 🙄 Our Governments have both turned the Dry Herb Vaporizer industry on it's head with the new laws introduced in Australia and now NZ in 2025. None of these changes help when selling to international customers.

Delivery Status.

Please understand that once a Courier has reported the package as "Delivered" our job is complete. We can't do any more than ship to the address provided and wait for the "Delivered Status" to appear (on the tracking page) so we can tick off the order as complete and delivered. We won't be held responsible for mail theft, wrong addresses supplied etc. We will help as much as we can to locate your package if it has gone astray. If it is taking a long time you are welcome to open an Inquiry with the shipping company, it is always best for the customer to submit the inquiry so they can communicate directly with you, the one looking for the package. 

Submit an Aus Post Inquiry: Here.

Submit an NZ Post Inquiry: Here.

Our Location.

Yes we are in New Zealand! Helenskinz HQ is located in Whenuapai, West Auckland, New Zealand. We have been in the Vaporizer Industry from West Auckland since 2008. We do not have a physical shop, we are online only! SHOP.