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FAQ - Vaporizers

Choosing A Vaporizer

What is a vaporizer?
A Vaporizer is a device used to release the active ingredients of your herbal remedies or oils without combustion (which creates smoke). This is achieved through either Conduction or Convection (see below).

How is vaporizing healthier than smoking?
Instead of burning the material, your product is heated at a much lower temperature. This allows one to receive all of the benefits that blends have to offer without the carcinogens and other nasty by-products that are released during combustion (smoking).

What's the difference between Conduction and Convection?
With Conduction vaporization, your blend is placed in direct contact with the heating source. On the other hand, Convection vaporization occurs when hot air passes over the blend, but never actually touches the heating element/source.

Does my vaporizer come with a warranty?
For each vaporizer, the warranty period and coverage is pursuant to the manufacturer’s warranty policy. Most of our vaporizers come with a 6 month Warranty, however, many of them include a Lifetime Warranty. You can check the Warranty Information booklet or go to the manufacturers website. If you received a faulty product we would replace or refund it in the first week but after that you will need to contact the manufacturer direct for all warranty related issues.



Why am I not seeing any smoke?
There shouldn't be any smoke, you're vaporizing! The whole idea of vaporizing is to avoid the dangerous effects of smoking. You should, however, see a light cloud of white vapor when you exhale. How much vapor you see depends on your vaporizing temperature. Higher temperatures will produce denser vapor, whereas lower temperatures will produce less visible vapor.

Why aren’t my blends turning to ash?
Your blends should never turn to ash while vaporizing. Since you are heating the blends at a much lower temperature than smoking, you are avoiding the point of combustion which normally turn your blends into ash. Instead, you are extracting the key elements from your blends without actually burning them.

Why won’t my pen vaporizer heat up? Is it locked?
Most pen vaporizers come with a lock mechanism. This is utilized so that your unit doesn’t unintentionally heat up while in your pocket or purse. To unlock/lock, simply press the button 3-5 times in rapid succession. Do not ever turn on a Pax and put it in your pocket for it to warm up, you could easily forget and burn your leg or hand. The motion sensor will keep it at full temp as long as you are moving about.

Will I get bigger clouds of vapor if I turn up the temperature?
Yes. Turning up the heating temperature will typically produce more noticeable and bigger clouds of vapor. If you go too high you may cough, this normally means you have exceeded the max vaporizing temp and you have now reached combustion, in other words smoke! That's why when you cough you should turn it down a touch if your unit allows this option.


Using A Vaporizer

What is the perfect temperature for vaporization?
It really depends on the vaporizer. However, the optimum temperature range for most vaporizers is somewhere within 335 to 385 degrees Fahrenheit. (168c to 196c - Celsius). As above, if you are below 168c it won't vape and if you are over it might combust. If you have any moisture in your content it will either not vape at all or require a very high but not excessive heat to vape.

How long does it take for the vaporizer to heat up?
It really depends on the vaporizer. Some vaporizers take 3-4 minutes to reach vaporizing temperatures, whereas some units can heat up in 10 seconds! The Pax is about 30 seconds to a minute.

Do I need to grind my blends before vaporizing?
Definitely. Grinding your blend allows for more efficient vaporization because it increases the surface area of your blends and allows hot air to pass through much more effectively. You should always use a good metal grinder when vaping, crumbling tobacco with your fingers just doesn't work well at all.

How do I clean my vaporizer?
For glass components, Orange Chronic and Agent Orange are an excellent choice for keeping your glass clean and sparkling. You might need to disassemble some of the parts before you begin to ensure a thorough cleaning. Cotton buds are great for reaching those hard-to-reach spots. Most vaporizer screens can be cleaned with a small brush or glass-cleaning solution. This allows for proper air flow and maximum efficiency. Buying Isopropyl Alcohol is a good cleaner for something like a Pax, it's all you need, it is cheap to buy at Jaycar Electronics in NZ. It is 3x the price in the chemist. Pipe cleaners can be bought at the dollar store very cheaply and cotton buds.

How can I tell when my blends are finished vaporizing?
It all depends on your preference. Some users will stop when the blends have turned lightly brown, while other users will vaporize until the blends are much darker. The best way is when you have reached the highest temp setting and you are not producing any decent amounts of vapor any more.

How should I inhale while vaporizing?
For most vaporizers, we recommend a slow and steady inhale. This will typically produce the best results.

Should I still charge the batteries if they came charged when I received them?
Yes. We always recommend that you fully charge your battery upon receiving your new vaporizer. This will ensure maximum performance and battery life.

How tightly/loosely should I pack my herbal remedy/tobacco in the heating chamber?
For most vaporizers, we recommend that you pack your herbal remedies very loosely in the heating chamber. This allows for better airflow and more efficient vaporization. All chambers vary and the Pax for example or the Ascent they say can be packed quite firmly like a small loaf of bread but from finely ground contents.


We hope this helped answer a few of your questions!